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Troubleshooting

Reports 1
  • Generated report formatting issues (CSV to excel)
Repacker 3
  • Operator did not receive JSON file via email
  • Expiration date issue (scrapped serials)
  • Error message: "Serial can’t be added as it’s status is produced"
Mobile 5
  • 3PL mode doesn't show any operations (version 2.6.8 or newer)
  • How to resolve: "ERROR: The entered password is either expired or an initial password. Please renew your password."
  • Mobile Application Errors
  • Bulk scanning does not work
  • “Error: A general infringement was not found”
Business Channel 6
  • WHOLESALER - SINGLE_VERIFY
  • Printing – Business Channel
  • Arvato channel/account "locked" error message
  • Terms and Conditions error/accept
  • Your Arvato channel password is about to expire
See all 6 articles
Shopfloor Channel 0
NMVS 3
  • NMVS server status
  • Error:'Invalid XML' and 'Item will not be processed as its current status is: Undefined'
  • NMVS response codes
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