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Troubleshooting

Reports 1
  • Generated report formatting issues (CSV to Excel)
Repacker 3
  • User does not receive the JSON file via email
  • Scrapped serials during repackaging (and expiration date issue)
  • Error message: "Serial can’t be added as it’s status is produced"
Mobile - General 1
  • Mobile Application Errors
Business Channel 1
  • PRINTING TO GRAPHIC WEST - "Bad request 400" [xy] User cannot log in, home directory inaccessible
NMVS 7
  • Error:'Invalid XML' and 'Item will not be processed as its current status is: Undefined' - Wholesaler FMD
  • Arvato - This channel is locked! Reason: ERROR_USER_OR_PASSWORD_MISMATCH
  • Arvato - Accept Terms and Conditions
  • The entered password is either expired or an initial password. Please renew your password - Wholesaler FMD
  • 3PL Mode Does Not Show Any Actions (version 2.6.8 or newer) - Wholesaler FMD
See all 7 articles
Serialized Logistics 3
  • Specified MAH Country Has Multiple Suppliers
  • No Manufacturing Date for Batch
  • Shipping in mixed mode (3PL and non-3PL) is not allowed
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