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Troubleshooting
Troubleshooting
Reports
1
Generated report formatting issues (CSV to Excel)
Repacker
3
User does not receive the JSON file via email
Expiration date issue (scrapped serials)
Error message: "Serial can’t be added as it’s status is produced"
Mobile
5
3PL mode doesn't show any operations (version 2.6.8 or newer)
How to resolve: "ERROR: The entered password is either expired or an initial password. Please renew your password."
Mobile Application Errors
Bulk scanning does not work
“Error: A general infringement was not found”
Business Channel
2
PRINTING TO GRAPHIC WEST - "Bad request 400" [xy] User cannot log in, home directory inaccessible
Clarification on Message Failures at Tatmeen Channel
NMVS
3
Error:'Invalid XML' and 'Item will not be processed as its current status is: Undefined'
Arvato - This channel is locked! Reason: ERROR_USER_OR_PASSWORD_MISMATCH
Arvato - Accept Terms and Conditions
Serialized Logistics
2
Specified MAH Country Has Multiple Suppliers
No Manufacturing Date for Batch
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