Summary
The batch information on the physical pack versus what is stored in Movilitas.Cloud does not match. The physical packs cannot be used. The related printing order has been deleted in Movilitas.Cloud.
| Symptoms The application displays the following error message:
Typically, the expiry date mismatch leads to deleting a printing order and having scrapped serials:  |
Resolution
The scanned serial is in "Scrapped" status. The serial was part of a previous printing order, and that printing order was deleted.
When a printing order is deleted, the assigned serials are put to "Scrapped" status, and the serials cannot be reused in the system.
To resolve the issue, perform the following:
1. Create a new printing order with the correct batch.
2. Print the new labels.
3. Repeat the repackaging process.
