If the customer faces the following message:

"Serial can’t be added as it’s status is produced. "

then it is most likely because the mentioned serial has already been repacked.

In order to rectify the issue, check the history of the serial:

If the latest status is "produced" than it means that the serial is in fact repacked.

In order to be able to repack the serial again, please follow these steps:

  • First, kindly do the receive goods action with the product
  • After, use the unpack feature of our application

Once this is done, you should be able to repack the serial.