Summary
When making an FMD report in Movilitas.Cloud, the code (GTIN or SN) in the CSV is different from the one written on the package.
The number is too long for the cell. If the user enters a long number into a cell, for example, a 14-digit GTIN or even longer serial number, Microsoft Excel converts it to another format without asking.
The generated report itself has no issues, Microsoft Excel cannot handle the original format.
| Symptoms Microsoft Excel converts GTINs or serial numbers to another format. |
Resolution
Please find two video guides that might help in converting the CSVs to Microsoft Excel:
