The Movilitas.Cloud application enables Marketing Authorization Holders (MAHs) to connect to the EU Hub through the EU Hub channel.


The EU Hub channel supports two setups:

  • Sending JSON report files to an email address. To update the EU Hub, the user can upload the JSON report file through the Melior gateway.
  • Real connection to the EU Hub, by sending the requests from Movilitas.Cloud to the EU Hub.


The EU Hub channel can be used in the following applications and setups:


ApplicationSetup
Manufacturer for PharmaSending JSON report file to an email address
Repacker FMDSending JSON report file to an email address
Serialized ManufacturingReal connection to the EU Hub


The EU Hub channel can operate in both setups at the same time.


List of Procedures


For more information on the general channel actions, see Managing Channels for a Tenant (Overview).


Creating an EU Hub Channel


Procedure


1. Go to Movilitas.Cloud Console --> My tenants.

2. Select the tenant or click Open tenant next to it.

3. On the Tenant Dashboard, select the Channels tab. The application displays the list of channels assigned to the tenant.



4. Click the + icon (Create channel). The application displays the Create channel dialog.


5. Select Business channel as the type and click Create.

 

The application displays the Create Channel page with an empty form to give the basic parameters of the channel.


6. Enter a name for the channel and select EU Hub as the source.


7. Click Create Channel.


The application informs you about the additional costs. After confirming the creation, the application displays the Edit Channel page with:

  • A panel where you can provide the report email address and the MAHs.
  • A table for the EU Hub requests and EU Hub alerts.


Example:



8. If you want to use the EU Hub channel in the Serialized Manufacturing application, contact Movilitas.Cloud Support to set up the connection to the EU Hub.


If your company does not have access to the EU Hub, you may need to go through a complex onboarding procedure. A proper setup is required to have a real connection to the EU Hub from Movilitas.Cloud.


Note: If you want to use the EU Hub channel in the old applications - Manufacturer for Pharma / Repacker FMD - you can receive JSON report files to the email address specified on the EU Hub channel. You can use the JSON report files to update the EU Hub manually through the Melior gateway.


Next Steps


Configure the EU Hub channel by giving the report email address, the default MAH, and other MAHs.


Back to the list of procedures


Configuring the EU Hub Settings


Provide the report email address and the MAH data for your EU Hub channel.


Procedure


1. Go to Movilitas.Cloud Console --> My tenants.

2. Select the tenant or click Open tenant next to it.

3. On the Tenant Dashboard, select the Channels tab. The application displays the list of channels assigned to the tenant.

4. To search for an EU Hub channel, use the search field and the filters:

  • Enter the channel name in the search field.
  • Select the status.
  • Select EU Hub as the source.
  • Select Business channel as the type.

5. To view the channel information, click the edit icon (Edit channel) next to the channel. The application displays the Edit Channel page with the current channel settings, EU Hub requests, and EU Hub alerts.


6. Under the Settings tab, provide the EU Hub settings as explained in the table below.


ParameterAction
Connection statusDisplays the status of the connection to the EU Hub. Click on the status message to refresh the status and verify that the connection is up and running.

If the connection is not set up or there is a failure in the connection, the application displays the message Not connected to EU Hub.

IMPORTANT: When using the new Serialized Manufacturing application in parallel with the old applications, Manufacturer for Pharma and Repacker FMD, the channel acts in a dual way:
  • For the new Serialized Manufacturing application, the channel has a real connection to the EU Hub.
  • For the old applications, Manufacturer for Pharma or Repacker FMD, the channel acts in a way like the connection is not established.
Report emailProvide a report email address to receive messages from Movilitas.Cloud, as detailed below.

Manufacturer for Pharma and Repacker FMD applications

Enter the email address where Movilitas.Cloud can send the JSON report file about the performed action. Use the received JSON file to update the EU Hub (Melior gateway) manually, outside Movilitas.Cloud.

Serialized Manufacturing application

Enter the email address where Movilitas.Cloud can send notifications about:
  • Failed request(s) to EU Hub.
  • New alert(s) from EU Hub.

The application checks for new failed requests and alerts each hour and sends a separate notification for the failed requests and for the alerts.


Example:



7. Click Save Settings.


8. Select the MAHs tab. The application displays the list of MAHs (if any) and indicates the default MAH with a green checkmark icon.


The following example illustrates that one MAH was previously added by the user to the list. The MAH that is added first automatically becomes the default MAH (green checkmark icon on the left):



9. Add further MAHs by clicking on the Add MAH button. The application displays a form in a window.


10. Fill in the form as described in the table below.


Note: You register the MAH by giving either the MAH ID or by giving the MAH name and address. The required fields are marked with an asterisk (*) but they dynamically change depending on whether MAH ID is provided or not.


ParameterAction
Help me iconClick on the Help me icon on the top-right corner to get hints about what data to provide.
Default checkboxSelect the checkbox if you want to make the MAH the default one.
IDEnter the MAH ID.
NameEnter the name of the MAH. Required only when the MAH ID is not used. 
CityEnter the city where the MAH is located. Required only when the MAH ID is not used.
StreetEnter the street of the MAH. The form offers three rows (levels) for the street data. Required only when the MAH ID is not used.
StateOptionally, enter the state.
ZIP codeEnter the postal code. Required only when the MAH ID is not used. 
Select countrySelect the country. Start entering the country name to filter on the countries. Required only when the MAH ID is not used. 


Example:




11. Click Save. The MAH is added to the list.


Example:



  • To edit the MAH, click on the edit icon, modify the data in the Edit MAH form, and click Save.
  • To delete the MAH from the list, click on the delete icon and confirm the deletion.


Note: If you delete the default MAH, the application sets the first non-default MAH in the list to be the default MAH. Verify the default MAH and change it if needed.


Next Steps


Register product master data in the applications. Configure the application where the EU Hub channel will be used.


Back to the list of procedures



Viewing EU Hub Requests


You can view the requests sent to the EU Hub, for example, master data upload or commissioning, and the responses received from the EU Hub.


Procedure


1. Go to Movilitas.Cloud Console --> My tenants.

2. Select the tenant or click Open tenant next to it.

3. On the Tenant Dashboard, select the Channels tab. The application displays the list of channels assigned to the tenant.

4. To search for an EU Hub channel, use the search field and the filters:

  • Enter the channel name in the search field.
  • Select the status.
  • Select EU Hub as the source.
  • Select Business channel as the type.

5. To view the channel information, click on the edit icon (Edit channel) next to the channel. The application displays the Edit Channel page with the current channel settings, EU Hub requests, and EU Hub alerts.


6. Go to the bottom of the page and select the EU Hub requests tab (displayed by default).


By default, the application displays the list of requests for the past ~30 days with the latest request on top.


For each request, you can view:

  • A status icon.
  • The type of request. It is derived from the response by the EU Hub.
  • The date and time of creation.
  • The correlation ID.


You can also expand a request for further details.


Example:



StatusDescription
Green (Successful)The EU Hub has successfully processed the request.
Circular arrows (Pending)Processing of the request is in progress.
Red (Failed)A request can fail due to one of the following reasons:
  • An issue occurred while sending the request
  • The EU Hub has rejected the request due to an error or invalid data.


7. Search for a request by using the search field and setting the time period. In the search field, you can enter the correlation ID of the message.


Note: You need to enter at least three characters to activate filtering.


8. Expand the request by clicking > (Expand) icon next to the request on the left. The application displays the request details and the response from the EU Hub (if any).


CaseDescriptionAction
GreenThe response from the EU Hub reflects successful processing (status VALID or SUCCESS).No further action.
Circular arrowsPendingWait for the response from the EU Hub.
Red (Failed)The response from the EU Hub reflects an error or invalid request (status INVALID or ERROR).

Example - #A16 Missing National Code for market

The National code is required for the product but it is not provided while uploading the product master data. There is a mismatch between the data provided in Movilitas.Cloud and what is expected in the EU Hub.
A configuration detail is missing, a configuration detail is wrong, or you missed a step.

Find the root cause and make sure the configuration in Movilitas.Cloud is consistent and is in line with what is expected in the EU Hub.

For the mentioned example, provide the National code for the product under the Serialized Manufacturing --> Products --> Products --> EU countries tab, and retry the master data upload.

The resolution depends on the issue. You cannot fix the issue in all cases on your own in the UI. When it is necessary, contact Movilitas.Cloud Support.
Red (Failed)The connection to the EU Hub is down.

EU Hub is down.
Contact Movilitas.Cloud Support. You can still get the JSON content by expanding the request, copying the Data part, and saving it to a file.


The following example illustrates a successful commissioning request of ten packs (VALID and SUCCESS status in the response):



Back to the list of procedures


Viewing EU Hub Alerts


You can view the EU Hub alerts. For alerts "A2 Batch Not Found" and "A52 Expiry Date Mismatch", you can also check the batch details stored in Movilitas.Cloud. Based on the available information, you can take the necessary actions to resolve the conflict with the EU Hub.


For more information on alerts, see EMVS Alert Codes.


Procedure


1. Go to Movilitas.Cloud Console --> My tenants.

2. Select the tenant or click Open tenant next to it.

3. On the Tenant Dashboard, select the Channels tab. The application displays the list of channels assigned to the tenant.

4. To search for an EU Hub channel, use the search field and the filters:

  • Enter the channel name in the search field.
  • Select the status.
  • Select EU Hub as the source.
  • Select Business channel as the type.

5. To view the channel information, click on the edit icon (Edit channel) next to the channel. The application displays the Edit Channel page with the current channel settings, EU Hub requests, and EU Hub alerts.


6. Go to the bottom of the page and select the EU Hub alerts tab.


The application displays the list of alerts. For each alert, the following is displayed:

  • Date and time 
  • Alert code
  • Message
  • Alert ID
  • Action - Show batch (if applicable)


Example:




7. Search for an alert by entering the GTIN, the serial number, the alert ID, the alert code, or any other relevant data in the search field.


Note: You need to enter at least three characters to activate filtering.


In the following example, we are searching for all alerts that contain the product code "26836349527634":




8. Expand an alert by clicking > (Expand) icon next to the alert on the left. You can view the details of the alert including the error, the date and time, the pack data, the source, and the market details.


9. For alerts "A2 Batch Not Found" and "A52 Expiry Date Mismatch" triggered by the EU Hub, check the batch details stored in Movilitas.Cloud.



10. Click Show batch. The application displays either the batch details or an error message if the batch is unknown.


Batch details are displayed as follows:

  • When using the Serialized Manufacturing application, you are redirected to the Products --> Batches tab where you can verify the batch details.
  • When using the Manufacturer for Pharma or the Repacker FMD application, a pop-up is displayed with the batch details.


Example:




Back to the list of procedures