Manage customers in the Serialized Logistics for Pharma application to carry out shipping.


The customers and customer sites that you configure here are available in the Serialized Logistics for Pharma mobile application. The operators can select these customers and customer sites to ship products.


List of Procedures


Creating a Customer


Procedure


1. In the Serialized Logistics for Pharma application, go to the Customers tab. The application displays the list of customers and the Create customer form.


Note: When viewing the details of a customer, you can open the Create customer form by clicking Add new +.


Example:



2. Fill in the form as described below. The required fields are marked with an asterisk (*) in the form.


FieldAction
Customer nameEnter the customer name.
SGLN numberEnter the Serialized Global Location Number (SGLN) of the customer.
Shipping to RussiaSelect the checkbox if the customer to be created is a Russian customer. The application displays the Receiver ID field.
Receiver IDEnter the Russian code of the customer.

Note: When an SAP ICH business channel is configured for the warehouse or as the default business channel, the receiver ID is included in the EPCIS request sent to the SAP ICH.


3. Click Create. The customer is added to the Warehouse customers list.


Next Steps


Find the customer in the list and add customer sites. For more information, see Updating a Customer.


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Searching for and Viewing a Customer


Procedure


1. In the Serialized Logistics for Pharma application, go to the Customers tab. The application displays the list of customers.


2. Enter the customer name in the search field.

  • The list of the customers is filtered based on the search criteria.
  • You can reset the filter by clicking on the Reset filters icon.


3. Select the customer to view its details.


In the following example, we are searching for "Demo customer" and are viewing its details. The customer is a Russain customer having one customer site:



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Updating a Customer


Procedure


1. In the Serialized Logistics for Pharma application, go to the Customers tab. The application displays the list of customers.


2. Find and select the customer in the list you want to update. The application displays the Update customer and the Customer sites form.


3. Modify the required fields in the Update customer form and click Update.


FieldAction
Customer nameEnter the customer name.
SGLN numberEnter the Serialized Global Location Number (SGLN) of the customer.
Shipping to RussiaSelect the checkbox if the customer to be created is a Russian customer. The application displays the Receiver ID field.
Receiver IDEnter the Russian code of the customer.

Note: When an SAP ICH business channel is configured for the warehouse or as the default business channel, the receiver ID is included in the EPCIS request sent to the SAP ICH.


4. Configure the customer sites on the Customer sites form.

  • To add a customer site, provide the name and the SGLN of the site, and then click + (Add site).
  • To edit a customer site, modify the name or the SGLN and click the check mark icon (Update site).
  • To delete a customer site, select the delete icon (Remove customer location).


Example:



The customers and customer sites you configured are visible in the Serialized Logistics for Pharma mobile application under the Ship action.


Next Steps


Operators can scan and ship the products to the customers and customer sites using the Serialized Logistics for Pharma mobile application.


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Deleting a Customer


Procedure


1. In the Serialized Logistics for Pharma application, go to the Customers tab. The application displays the list of customers.


2. Find the customer in the list you want to delete.


Example:



3. Click the delete icon and confirm the deletion by clicking Yes.


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