When you open a support ticket, please use the form below and fill out with necessary information.





Screenshot of device information:
(Go to Dashboard, tap the three dots in the top right corner and select „Device information”. If you are unable to provide the sceenshot, please write down the information that you find under the title: „Application” and „Device”.)


Current behavior:
(Describe how the bug manifests.)


Expected Behavior:
(Describe what the behavior would be without the bug.)


Steps to reproduce:
(Please explain the steps required to duplicate the issue.)


Related screenshots:
(If you are able to provide images/screenshots of the issue please do. In case of scan/barcode related error, a picture of the 2D barcodes is welcome as well.)


Other information:
(List any other information that is relevant to your issue. Related issues, suggestions on how to fix, etc.)