Summary
When opening the Arvato channel settings, the application displays a red message that the channel is locked due to a user or password mismatch.
First and foremost, your NMVS account is not locked. Whenever a credential mismatch is detected between Movilitas.Cloud and the NMVS, Movilitas.Cloud applies a local locking mechanism to prevent you from locking your account in the NMVS system from Movilitas.Cloud.
You need to obtain the correct credentials and reconfigure the Arvato channel.
| Symptoms The application displays a red error message on the Arvato channel that the channel is locked. Example:  |
Resolution
1. (Outside Movilitas.Cloud) Go to the NMVS Web Portal and log in with valid credentials.
- If you have forgotten your password, first, reset your password on the NMVS Web Portal.
- If you don’t know the user ID, check it in the email received from the NMVS when your account was created. If you don’t have the user ID, you need to contact NMVS Support and it will take more time to arrange it.
2. (Within Movilitas.Cloud) Once you know the correct user ID and password, revisit the Arvato channel in Movilitas.Cloud and unlock the channel by giving the correct credentials.
- Enter the user ID.
- Enter the user password.
- Confirm the password checkboxes are cleared.
- Optionally, you can activate automatic certificate renewal and give an email address for notifications about automatic renewal.
- Click Save Settings.
Example:
After saving the settings, the red message should disappear.
Example:
