If you forget your password, you can reset it.
Procedure
1. To reset your password, click Forgot Password on the login page (Admin UI, Movilitas Mobile, or Movilitas Desktop).
Admin UI Example:
Movilitas Mobile Example:
Movilitas Desktop Example:
After clicking on Forgot Password, the application displays the password reset form.
2. Enter the email address to receive the password reset message from Movilitas.Cloud.
3. Select I'm not a robot.
4. Click Reset Password. Movilitas.Cloud sends a password reset email to the specified email address.
5. Check your mailbox for the password reset email. If you cannot find it, check your spam folder.
Example:
6. Click Reset Password. You are redirected to a page where you can provide the new password.
7. Enter the new password, confirm the password, and select I'm not a robot.
Password requirements:
- Minimum 8 characters long.
- Include at least one uppercase letter, lowercase letter, number, and special character.
8. Click Reset Password.
- If two-factor authentication is deactivated, your password is reset and you are redirected to the login page immediately.
- If two-factor authentication is activated, you are prompted to give the six-digit code generated by the authenticator application.
9. (Two-factor authentication only) Enter the six-digit code generated by the authenticator application.
Example:
10. (Two-factor authentication only) Click Confirm.
Your password is reset and you are redirected to the login page.
Additional information about the password:
- The password expires every 60 days.
- The password can be renewed through the password reset or in the user profile settings.
- When the password is about to expire, Movilitas.Cloud notifies you by email. The email contains a password reset link.
