In the unlikely event of scanning issues, you can debug scanning operations or send the data to Movilitas Support.


1. Log in to Movilitas Desktop application on

2. On the Applications page, select the user profile on the top-right corner of the screen.

3. Select Debug. The application displays the Scan a pack! message.

4. Scan the pack. The application displays the data about the operation.

Example when a scan was successful:

5. Click Download JSON File and select a location for the file.

Next Steps

You can analyze the data yourself or send the JSON file to Movilitas Support.