If the user receives a scanning error while working with the wholesaler app, then the user password is not the problem.
The issue is likely related to the business channel. 

In order to rectify the issue :

  • Kindly navigate to the business channel you are using
  • You should see the following message appear in the business channel settings:
    "Settings are not OK and NMVS is not connected."
  • Select "Generate new password" and "update user password in Arvato System" as well
  • The following message should appear:
    "Settings are OK and NMVS is connected."

After the correct message is displayed, the wholesaler application should work as intended.