Use the Serialized Logistics mobile application to receive missing items within 24 hours of the original shipment. During the initial receipt, a Data-no-Product (DnP) exception might occur because some items are missing in the shipment compared to the EPCIS file received from the supplier. If the supplier sends the missing items within 24 hours of the original shipment and the current time to receive these missing items is still within 24 hours of the original shipment, you can resolve the DnP exception.


Note: The procedure described below takes the use case when the operator scans the items by using the camera of the mobile device.

  • For mobile devices with built-in scanners, the GUI buttons related to scanning, like Scan Item, may not be displayed and you need to press the physical button on the device to scan.
  • For devices with external (table) scanners, you can point the scanner to the barcode to scan and you can ignore the GUI buttons on the screen related to scanning.


Before You Begin


Make sure the administrator has assigned you as an operator to the Serialized Logistics application and authorized you to resolve exceptions ("Exceptions" privilege).


Procedure


1. Open the Serialized Logistics application in Movilitas Mobile.


2. Select Exceptions.


3. Select Data no Product.


The application displays all inbound orders having a DnP exception within the 24-hour time window. For each order, the supplier name is also indicated. 


4. Select an order from the list. 


The application displays the order ID, delivery ID, and supplier name.


5. Tap Scan Item and scan an item.

  • If the scanned item is part of the DnP exception for the order, the item is added to the list. 
    • At the same time, the relevant records are updated in the Admin UI: 
      • The item is removed from the Data-no-product list of the exception on the supplier’s page under the Site management > Suppliers > Exceptions tab.
      • The item is added to the inbound delivery under the Transfers > Inbound external > Deliveries tab.
  • If the scanned item is not part of the DnP exception for the order, the application displays an error message. In an error case, remove the problematic item from the list to continue scanning.
  • To view the details of an item, slide the item to the left and select Preview.


6. (Optional) Continue scanning the items till the DnP exception is fully resolved.


If all missing items are received and there are no Product-no-Data (PnD) items for the order, the exception is removed on the supplier’s page under the Site management > Suppliers > Exceptions tab.